Effective Date: 01/01/2026
At Sutraani Pvt.Ltd, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with us.
By using our website, you agree to the practices described here.
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Information We Collect
We collect information in the following ways:
A. Information you provide directly
• Name
• Email address
• Phone/WhatsApp number
• Shipping and billing address (India only)
• Order details
• Messages and inquiries
Payment details:
Payments are processed securely through our payment partners.
We do not store your full card/banking details.
B. Information collected automatically
When you browse our site, we may collect:
• IP address and device type
• Browser information
• Pages viewed and time spent
• Cookies and tracking data
This helps us improve the shopping experience, website performance, and security.
How We Use Your Information
We use your information to:
• Process and deliver your orders within India
• Provide customer support and order updates
• Improve our website, products, and services
• Prevent fraud and ensure security
• Maintain legal and accounting records
Marketing & Promotions
With your consent, we may:
• Send promotional emails
• Share updates and offers via SMS/WhatsApp
• Show personalized ads through tools like Google and Meta (Facebook/Instagram)
You may opt out anytime (details below).
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Cookies & Tracking Tools
We use cookies and analytics tools such as:
• Google Analytics (to understand site usage)
• Meta/Facebook Pixel (to show relevant ads)
Cookies help us:
• Remember your preferences
• Improve site performance
• Show relevant offers
You can disable cookies in your browser settings, but some features may not work properly.
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Sharing of Information
We do not sell your personal information.
We may share your details only with trusted service partners such as:
• Courier and delivery companies (India only)
• Payment gateway providers
• Marketing and analytics providers (e.g., Google, Meta)
• IT/website support
• Legal authorities (when required by law)
They may use your information only to provide services to us.
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Marketing Choices & Opt-Out
You can control marketing communications at any time:
• Click “unsubscribe” in our promotional emails
• Reply STOP (where applicable) for SMS/WhatsApp
• Email us to request removal from marketing lists
Even if you unsubscribe, we may still send essential order and service-related messages.
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Data Storage & Security
We use reasonable technical and organizational safeguards to protect your data from:
• Unauthorized access
• Loss or misuse
• Alteration or disclosure
However, no system is completely secure, and you use the site at your own risk.
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Data Retention
We keep your information only as long as necessary for:
• Fulfilling your orders
• Legal, tax, and accounting purposes
• Resolving disputes and preventing fraud
When no longer needed, data is securely deleted or anonymized.
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Children’s Privacy
Our website is not intended for children under 13.
We do not knowingly collect information from children.
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Third-Party Websites
Our website may link to other sites.
We are not responsible for their privacy practices. Please review their policies separately.
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Your Rights
Subject to applicable laws, you may:
• Request access to your personal data
• Ask us to correct inaccurate details
• Withdraw marketing consent
• Request deletion of your data (where legally permissible)
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India-Specific Notice
We currently operate and ship only within India.
Your data is processed primarily within India, though certain service providers (like analytics tools) may process data in other countries under their privacy safeguards.
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Changes to This Policy
We may update this Privacy Policy occasionally.
Any changes will be posted here, and continued use of our site means you accept the updated terms.